PMO Reporting Lead, London, Hybrid, Permanent
- The PMO Reporting Lead is a key role with a small Portfolio Management Team – the Enterprise Portfolio Office (EPO) – supporting the Chief Transformation Officer (CTO) with governance, assurance and reporting on the Pay.UK change portfolio.
- The role is responsible for the design, implementation, and continuous improvement of portfolio-level reporting for the Change Committee, ExCo, and other key Pay.UK forums.
- Works closely with the Head of the Enterprise Portfolio Office, the Chief Transformation Officer, the office of the CEO and Corporate Governance to confirm requirements and produce the required outputs.
- Responsible for production of CTO and change portfolio reporting for key external industry and regulatory forums, working with senior stakeholders and the Regulatory Engagement team as required to design and deliver the required outputs.
Key Accountabilities
- Develop and manage a portfolio view of projects and programmes across the Pay.UK portfolio.
- Design, implement and deliver high-quality reporting from multiple data sources on portfolio performance as well as MI to enable executive decision-making.
- Produce meeting packs for the Change Committee and other CTO forums – and provide secretariat support where required.
- Maintain and manage reporting delivery against the Pay.UK Governance Calendar to meet CTO reporting commitments in a timely manner.
- Design and produce reporting outputs to meet the needs of key internal Pay.UK forums up to Board level and for external industry and regulatory forums.
- Ensure compliance with reporting standards (as defined under the Pay.UK Change Framework) across all projects and programmes.
- Identify opportunities for streamlining and automation of reporting processes at project, programme and portfolio level.
- Liaise with Regulatory Engagement team to ensure that the appropriate information about the Change portfolio is communicated to regulators and customers through an integrated plan.
- Develop and document a reporting framework for use across all programmes and projects across the change portfolio to ensure consistency and ensure the highest quality in reporting outputs.
- Liaises with the Corporate MI team/ Data teams to ensure consistency with Pay.UK data standards for CTO reporting and MI.
- Ensures compliance with Change Framework standards and guidance for reporting across the change portfolio.
- Collaborates and ensures alignment with PMO service owners across Pay.UK.
Skills, Experience & Qualifications
- Educated to degree level in a relevant subject or equivalent experience.
- Substantial PMO experience in governance, reporting and planning for complex transformation programmes.
- Experience of designing, embedding and managing reporting activities on a portfolio of significant scale and complexity.
- Comprehensive understanding of Waterfall and Agile delivery, financial/resource management, and project lifecycle requirements.
- Project management or P3M certification.
- Highly proficient in the use of PPM tooling (Pay.UK uses Planview) and manipulation of large data sets.
- Extensive experience in producing dashboards from multiple sources using Power BI or equivalent.
- Highly adept at supporting executive forums, including minute-taking and structured reporting.
- Extensive experience of managing stakeholders at all levels of an organisation up to Executive level.
- Experience defining and implementing project management frameworks aligned with policies.
- Regulatory experience with knowledge and experience of financial services or payments sector will be an advantage.
- Understanding of Pay.UK regulatory requirements.
- Proficient in conveying information and engaging with stakeholders, including those in leadership roles.
- Capable of generating interest and involvement in strategies and initiatives from diverse stakeholders.
- Highly skilled in writing and presenting executive level reports.
- Keen understanding of the difficulties that senior leaders face and how to produce exec-level data-driven insights to enable effective decision-making.
- Problem-solving abilities, skilled in translating complex requirements into effective solutions and high-quality outputs.
- Close attention to detail and focus on quality.
- Proficient in managing tasks with a well-structured approach.
- Capable of managing multiple competing priorities.
- Collaborative mindset with focus on team progress and stakeholder satisfaction.
At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.
About Us
Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK's retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013.
Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Benefits & Additional Information
- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
Please note:
- Benefits for FTC roles may vary
- Benefits do not apply to any consultancy roles
