Department: Level39
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Company: Level39 Limited
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Reporting to: Senior Manager - Operations
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Job Summary
The Events Associate role is a new position created to support the Events Manager in driving event sales and ensuring seamless operations. This is an excellent opportunity for someone looking to develop their organisational, sales, and business development skills in a fast-paced, dynamic environment.
In this role, you will work closely with the Events Manager to manage bookings for Level39’s venues, handle new business enquiries, and nurture strong relationships with existing clients, helping deliver exceptional experiences for every event.
Level39’s venues host a wide range of events, including conferences, networking sessions, award ceremonies, exhibitions, and product launches. These spaces are available to both corporate clients and Level39 member companies, as well as for events organised by other Canary Wharf Group departments. Our operations are supported by a small, dedicated team and trusted contractors.
Salary:: £28-31k
Main Responsibilities
- Respond to event booking enquiries via email, telephone, and in-person, providing timely and professional assistance.
- Co-ordinate enquiries to achieve maximum room hire occupancy and sales, ensuring the events diary is accurately maintained.
- Support the end-to-end event booking process, from initial enquiry through to contract completion, invoicing, and payment collection.
- Manage guest lists for events and upload details to the visitor management platform.
- Maintain and update the booking system and function sheets, ensuring accurate client information and event details.
- Assist the Events Manager with event logistics, liaising with clients, internal departments, and external contractors to ensure seamless delivery.
- Support the coordination of special events for Level39 customers, including the annual Christmas Party, Summer Party and curated in-house events throughout the year.
- Work closely with the onsite catering team, requesting quotes, confirming bookings, and managing related invoicing.
- Undertake additional duties or projects as required to support the Events team and business objectives.
PERSON SPECIFICATION
- An interest in building a career in event management.
- Relevant experience in a customer experience role and / or events coordination is desirable.
- Excellent communicator with strong verbal and written skills.
- Proactive approach to undertaking responsibilities.
- Familiarity with event booking systems, CRM software, and Microsoft Office.
- Ability & confidence to facilitate events, build rapport & maintain relationships with events clients.
- Able to work under pressure and meet tight deadlines.
- A resourceful team player who enjoys building trusting relationships with colleagues and customers.
- Sales or business development experience related to event services.
- Ability to work autonomously and manage projects/tasks through their lifecycle to completion.
- Prepared to work flexibly, including out-of-hours attendance of events where needed.
- Able to reflect the company core values: Excellence Engagement, Collaboration, Ownership and Innovation, into everyday performance.
Health Safety And Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (esg) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
