This is a remote role; however, the candidate should be based near Farnborough or Greater Manchester, as regular travel to our offices will be required. Occasional national and international travel may also be needed as part of this role.
About Us
i6 delivers cutting-edge SaaS solutions that transform aviation refuelling operations worldwide. Our platform streamlines planning, dispatch, compliance, and real-time data capture for fuel suppliers, FBOs, airports, and airlines. We enable our customers to run safer, faster, and more efficient refuelling operations.
Our Culture
We’re a team of aviation and technology enthusiasts who believe in making complex operations simple and reliable. We value transparency, accountability, and collaboration across all functions — from engineering to front-line support. In our fast-paced but supportive environment, every voice matters, and ideas are welcomed no matter where they come from. We invest in our people, encourage continuous learning, and celebrate innovation that improves safety, efficiency, and the customer experience. If you’re excited by mission-critical challenges and want your work to have a visible impact on global aviation operations, you’ll feel at home in i6.
Position Overview
We are seeking a skilled Product Owner to join our product development team.
The successful candidate will play a pivotal role in gathering and analysing business requirements, translating them into technical specifications, and collaborating with cross-functional teams to deliver high-quality software solutions that meet the evolving needs of our clients in the aviation sector.
Key Responsibilities
- Customer representation: Engage directly with clients, end-users, and stakeholders to understand needs, gather feedback, and represent the customer voice throughout the development process.
- Customer Experience ownership: Ensure that product decisions, backlog priorities, and acceptance criteria contribute to a simple, seamless, and valuable customer experience. Maintain awareness of user journeys and pain points to inform product trade-offs.
- Backlog Ownership: Own, refine, and prioritise the product backlog, ensuring it balances strategic objectives, customer value, and business needs.
- Requirements: Translate customer and business needs into user stories, acceptance criteria, and supporting artefacts (wireframes, workflows, user journeys) that enable clarity for development teams.
- Sprint & Delivery Leadership: Ensure backlog items are well defined for refinement and sprint planning. Guide increments so that each sprint delivers value that improves the customer experience and meets quality standards.
- Cross-functional Collaboration: Work with engineering, QA, and architecture to shape solutions; and with design/UX colleagues to validate that solutions deliver a positive user experience.
- Continuous Discovery & Improvement: Stay informed on customer feedback, industry trends, and technology opportunities. Use these insights to continuously improve product usability, efficiency, and satisfaction.
- Stakeholder Communication: Communicate progress, decisions, and trade-offs clearly, building confidence that customer experience and business priorities are being balanced effectively.
- Product Strategy Alignment: Partner with Product Management to execute the product vision and roadmap, ensuring outcomes align with customer expectations and business goals.
Delivery
- Take accountability for delivering product increments that maximise value for the business and customers.
- Constructively challenge priorities or requests that do not align with the product vision, roadmap, or customer experience goals.
- Identify and implement process or product improvements that enhance responsiveness to customer and business needs.
- Ensure backlog items are well defined, prioritised, and delivered to agreed timelines, raising risks or blockers early to maintain transparency and momentum.
Stakeholder Management
- Represent the voice of the customer in the development process, ensuring customer needs are reflected in backlog priorities and delivery decisions.
- Build strong relationships with stakeholders to support alignment between customer needs, business goals, and product direction.
- Support the Product Manager in communicating and refining the product roadmap, ensuring that delivery activities align with strategic objectives.
- Proactively manage expectations by communicating trade-offs, dependencies, and risks early and transparently.
- Facilitate effective collaboration across teams, ensuring stakeholders remain engaged and confident in delivery progress.
Risk and Compliance
- Full adherence with all company policies and procedures as published from time to time
- Utilise company resources efficiently and cost-effectively
- Protect the security of all company and customer data/information at all times.
- Fulfil and comply with the terms and conditions of your contract of employment with the company
- Efficient and accurate time recording is a business requirement; you are required to time record on a daily basis.
Qualifications & Experience
- Minimum 2 years of proven experience working in a software development environment, preferably within the SaaS industry or aviation sector.
- Excellent analytical skills with the ability to translate complex business needs into clear and concise technical requirements.
- Proficiency in business process modelling techniques, such as BPMN or UML.
- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence) for software development and project management.
- Strong communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisation.
- Proactive problem-solving attitude with a commitment to delivering high-quality solutions that meet client expectations and business objectives.
