This is an opportunity to join a major Customer Excellence programme that brings together Consumer Duty actions, outcomes testing, complaints transformation and customer inclusion into a single, coordinated change agenda. You will support the Operations Portfolio with a focus on the Risk and Compliance programme, ensuring senior leaders have accurate, timely and insightful information to make informed decisions.
You will work closely with delivery leads to pull together status reporting, manage RAID, and ensure governance standards are met. This role requires an Analyst who is more than a PMO coordinator, someone who can understand operational complexity across contact centres, field service and regulated environments, and translate delivery activity into concise board ready reporting.
Key requirements
• Strong report writing skills for senior leadership audiences
• Experience with RAG reporting, RAID management and change control
• Background in regulated Financial Services
• Understanding of operational environments including contact centres
• Awareness of Consumer Duty
• Experience with Agile and Waterfall delivery and tools including JIRA, Confluence and MS Office
Key responsibilities
• Produce clear, accurate portfolio reporting and dashboards
• Analyse progress, risks, issues, dependencies and benefits
• Support portfolio planning, prioritisation and resource analysis
• Ensure governance standards are followed and escalate variances
• Provide analytical support to project and programme managers
• Track financials and benefit realisation
• Contribute to continuous improvement of portfolio processes
