About the Role:
As the Ecommerce Executive you will be responsible for supporting the Ecommerce and CRM Manager in the day-to-day trading operations, while building online engagement and spotting conversion opportunities to increase the sales performance for Sisley-Paris.co.uk and neurae.com/en-GB. You will also provide essential support to the Customer Service Executive in fulfilling their requirements.
This is an exceptional opportunity for an ambitious all-round digital professional with a love of beauty and luxury to grow within a fast-paced, creative and data-driven environment.
Key Responsibilities:
E-commerce Operations
- Support the daily management of the e-commerce site, ensuring all product pages, content, images and pricing are accurate and on-brand.
- Coordinate new product launches, limited editions and promotional campaigns with cross-functional teams (Marketing, Supply Chain).
- Maintain product catalogues, inventory levels, and site taxonomy to optimise discoverability and conversion.
- Support the Ecommerce and CRM Manager to brief the trading calendar activations with all content, copywriting, offers, GWPs and commercial focuses.
Customer Service
- Partner with customer service to ensure a premium end-to-end experience for all online customers.
- Manage independently the customer service when needed and liaise with the customer service HQ.
Website Experience & Optimisation
- Ensure all online touchpoints reflect the brand’s luxury identity and aesthetic standards.
- Monitor site performance, troubleshoot issues and escalate technical problems to the relevant teams.
- Brief all banners and pop ups on the website.
- Help on translations & end to end testing of new features and sites.
Affiliation growth strategy:
- Assist the Ecommerce and CRM Manager on the implementation of the affiliation strategy.
- Brief affiliate content for promotional activity, new launches or commercial focuses.
Analytics & Reporting
- Track and report on key performance metrics (sales, traffic, conversion and product performance).
- Provide actionable insights and competitor benchmarking to support strategy discussions.
- Assist in maintaining weekly and monthly e-commerce dashboards.
Cross-Functional Collaboration
- Work closely with the Ecommerce and CRM Manager to collaborate with Marketing, CRM, Retail and Supply Chain for our key activations.
- Coordinate with global and regional digital teams to ensure consistency in execution and brand messaging.
Key Skills & Experience
- 2-3 years of experience in e-commerce or digital marketing, ideally within luxury beauty, fashion, or premium lifestyle.
- Strong understanding of e-commerce operations, product management and content coordination.
- Experience with Salesforce Commerce Cloud, Content Square or similar platforms.
- Proficiency in Google Analytics, Excel/Sheets.
- Passion for luxury brands, digital innovation and beauty trends.
- Strong organisational skills with exceptional attention to detail.
- Analytical mindset with a proactive, can-do attitude.
- Excellent communication and interpersonal skills, collaborative and adaptable in a fast-moving environment.
Roles and responsibilities can be subject to change with any other duties deemed necessary by management.
Please send your CV to the following email address: hr.uk@sisley.fr
