This job will be a work from home basis to begin with.
We will be looking for a yard/office space next year for purchase. so the roll may move from home to in an office
You’ll be the first point of contact for customer enquiries, bookings, and administrative tasks — ensuring that everything behind the scenes runs smoothly, efficiently, and professionally. You’ll support the Director and Operations Manager, taking full ownership of the company’s back-office processes and communication.
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Your Responsibilities
- Handling inbound and outbound communication, including customer calls and emails
- Using our invoice system to write up and send quotes as well as invoices
- Using Trello to manage job cards and update them when a new booking is confirmed
- Sending receipts, guarantees, payment confirmations, and payment links
- Liaising with the Operations Manager and suppliers
- General personal assistant tasks for the Director
- Going through emails daily
- Scheduling appointments and going through contact forms on all our advertising sites to contact customers and book in quotes
- Managing a dedicated work phone to handle calls for quotes, general enquiries, customer messaging, and requesting reviews
- Booking customers in the diary and sending booking confirmation emails
- Uploading job photos to Facebook and Instagram for advertisement
- Occasionally ordering products online
- Ordering new staff work clothes, ladders, tools for new starters any non commonly used equipment required etc
- Vetting new staff potentially
We already have a dedicated Operations Manager already who handles team management for each week, orders materials and updates customers related to on-site works.
Job Type: Full-time
Pay: £13.00 per hour
Expected hours: 40 per week
Benefits:
Application question(s):
- Are you based in Warwickshire or where in the West Midlands?
- Do you have experience managing emails, scheduling, and handling customer enquiries professionally?
- How comfortable are you using tools like Trello, Calendly or similar organisational systems)?
- Have you ever worked in construction, roofing, windows, or a similar trade environment?
Experience:
- Secretary / admin : 2 years (required)
Work Location: Remote
