This job will be a work from home basis to begin with.

We will be looking for a yard/office space next year for purchase. so the roll may move from home to in an office

You’ll be the first point of contact for customer enquiries, bookings, and administrative tasks — ensuring that everything behind the scenes runs smoothly, efficiently, and professionally. You’ll support the Director and Operations Manager, taking full ownership of the company’s back-office processes and communication.

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Your Responsibilities

Handling inbound and outbound communication, including customer calls and emails
Using our invoice system to write up and send quotes as well as invoices
Using Trello to manage job cards and update them when a new booking is confirmed
Sending receipts, guarantees, payment confirmations, and payment links
Liaising with the Operations Manager and suppliers
General personal assistant tasks for the Director
Going through emails daily
Scheduling appointments and going through contact forms on all our advertising sites to contact customers and book in quotes
Managing a dedicated work phone to handle calls for quotes, general enquiries, customer messaging, and requesting reviews
Booking customers in the diary and sending booking confirmation emails
Uploading job photos to Facebook and Instagram for advertisement
Occasionally ordering products online
Ordering new staff work clothes, ladders, tools for new starters any non commonly used equipment required etc
Vetting new staff potentially

We already have a dedicated Operations Manager already who handles team management for each week, orders materials and updates customers related to on-site works.

Job Type: Full-time

Pay: £13.00 per hour

Expected hours: 40 per week

Benefits:

Work from home

Application question(s):

Are you based in Warwickshire or where in the West Midlands?
Do you have experience managing emails, scheduling, and handling customer enquiries professionally?
How comfortable are you using tools like Trello, Calendly or similar organisational systems)?
Have you ever worked in construction, roofing, windows, or a similar trade environment?

Experience:

Secretary / admin : 2 years (required)

Work Location: Remote

The fascia company

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