Who are we?
Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers.
And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you'll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.
If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses.
The Role
We are looking for a Project Manager to join the Ravelin Client Operations team, who will be focused on the scalability of our operations, as well as making the programme that was kicked off after our acquisition by Worldpay a success.
Do you enjoy managing challenging projects, working with many different teams and people and developing a deep understanding of how different areas of a business can best work together? Then this is the job for you!
Responsibilities
- Project manage part of our Product Scaling Readiness efforts
- In this we aim to get our newer products up and running for new clients as quickly and efficiently as possible.
- This involves data scientists, product support analysts, account managers, project managers and (integration) engineers and you will aim to have them work together in the most enjoyable, efficient and client-friendly way possible.
- The programme of work extends from the first touch points with potential customers all the way to business as usual management of our clients, so you should also expect to work with our sales and marketing teams.
- Take on project management responsibilities for our integration efforts between Ravelin and Worldpay, including reporting, dependency management, timeline tracking, documentation, managing risks and be the communication link between the two companies.
- Regularly contribute to internal product, operational and technical discussions, feeling comfortable to drive follow up actions
- Produce first drafts of process and design documents, ranging from how to set KPIs for our new products to suggesting optimisations in our go-lives processes
- Facilitate meetings between different teams and unblock their work where needed
- Motivate other teams to get involved with the projects you are running
- Develop strong day to day working relationships with stakeholders across Ravelin teams and Worldpay
- Whenever required, help project manage other urgent projects, for instance new client integrations.
Requirements
- Be able to manage projects to completion, if you've also done programme level work, directing multiple (smaller) projects at the same time that's even better
- Being able to influence without authority. Most of the people you'll be working with won't be assigned full-time to your projects, if you've worked like that in the past, that's a big plus
- Have a good understanding of both Agile and Waterfall methodologies, ideally having worked with both
- Be more than just a process project manager, consider business value and direct your time and the company's resources to where they are needed most
- Have had exposure to (technically) complex products or solutions
- Have exceptional communication skills - being able to communicate clearly with both technical and commercial audiences
- Be thoughtful and efficient; ability to direct others confidently and through kindness and persuasion get people onboard with your ideas
- Analytical with great attention to detail, being data driven whenever you can be, if you've got dashboarding and/or SQL skills that's a bonus
- Pragmatic problem solver and solutions oriented, we will always encourage you to find the solution to the challenge presented yourself where possible, while keeping in mind that everything you do directly affects the people you work with
- Be commercially-savvy, if you've worked in any kind of commercial role before that's a big nice to have
Benefits
- Flexible Working Hours & Remote-First Environment — Work when and where you're most productive, with flexibility and support
- Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind
- £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more
- Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you
- 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you
- Mental Health Support via Spill — Access professional mental health services when you need them
- Aviva Pension Scheme — Plan for the future with our pension program
- Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact
- Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us!
- Cycle-to-Work Scheme — Save on commuting costs while staying active
- BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk
- Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget
- Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*
