About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About The Team And Role
IT Digital Delivery
The Digital Delivery team at GBG is at the heart of transforming how we work, powering the systems, data, and technology that enable our global business to grow, innovate, and serve our customers better. We're a collaborative, product-centric team of technologists, specialists, and problem-solvers who thrive on unlocking value through modern platforms like Salesforce, Dynamics, Power BI, and automation tools. With a culture grounded in agility, transparency, and continuous improvement, we work closely with our business partners to deliver impactful solutions that make a real difference.
Digital Delivery Partner
The Digital Delivery Partner acts as a trusted technology advisor to one or more business units, enabling the strategic alignment of digital initiatives with business priorities. As a primary liaison between the business and Digital Delivery, the role ensures collaborative planning, successful on-time delivery of technology-enabled change, and continuous value realisation.
This role combines business relationship management, product thinking, and portfolio coordination to help shape, prioritise, and guide the delivery of digital capabilities across platforms such as CRM, ERP, automation, and reporting.
What You Will Do
Delivery Management & Change Enablement
- Collaborate with delivery managers and teams to ensure successful execution of business priorities
- Monitor progress, risks, and dependencies across the portfolio, supporting issue resolution
- Facilitate delivery ceremonies, retrospectives, show-and-tells, and stakeholder updates
- Run cross-functional pods aligned to business outcomes and prioritised value streams
- Run and support agile ceremonies including sprint planning, reviews, and retrospectives
- Ensure business readiness activities such as training, communications, and change impact assessments are planned and delivered
- Facilitate feedback loops and continuous improvement post-implementation
Stakeholder Engagement & Communication
- Build strong, trusted relationships with senior stakeholders across assigned business units
- Act as the primary point of contact for digital initiatives, intake, and escalation
- Facilitate regular engagement sessions to gather feedback, review roadmaps, and ensure satisfaction
- Translate business challenges into opportunities for digital transformation and process improvement
Planning & Coordination
- Collaborate with business leaders and product owners to co-create digital roadmaps
- Ensure prioritised initiatives align to business objectives, budget, and platform capabilities
- Maintain a rolling portfolio of current, planned, and proposed workstreams for the business area
- Support business case development and benefits tracking for strategic initiatives
Skills We Are Looking For
Essential Skills & Experience
- Proven experience managing digital or technology delivery projects in a complex environment
- Strong understanding of Agile (Scrum/Kanban) and traditional project management methodologies
- Strong experience in stakeholder engagement and business relationship management
- Excellent communication and facilitation skills with both technical and non-technical stakeholders
- Proven ability to shape, prioritise, and influence delivery of business-aligned initiatives
- Understanding of project and product delivery lifecycles, including Agile practices
Desirable Skills
- Familiarity with business systems (Salesforce, Dynamics, Business Central, Power Platform)
- Experience delivering data, reporting, or automation initiatives
- Project management certifications (e.g., PRINCE2, PMP, AgilePM, Scrum Master)
What Success Looks Like
- Digital initiatives delivered on time, with engaged stakeholders and minimal disruption
- Clear delivery planning, progress tracking, and issue resolution across all workstreams
- High levels of stakeholder satisfaction and business engagement
- Embedded partnership model between the business and Digital Delivery team
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Unleash your potential and be part of our mission to power safe and rewarding digital lives.
