We are looking for an
Account Director who will be seconded directly to one of our biggest clients. You will be at the heart of a busy B2B marketing team, working on successful commercial campaigns to help out client as a business, driving a ‘digital first' agenda. You will be responsible for the day-to-day running of your projects, with oversight from other team members.
You'll have plenty of opportunities to develop and hone your skills across the board, as well as showcase your talents and interests across the agency.
This role is for a fixed term contract of 6 months initially, with a possibility to extend. You will be required to be in person at the office (SE1) two days a week.
What You Will Do...
- The role will involve delivering outstanding marketing communications to the customer base, driving commercial benefit, customer satisfaction and engagement, whilst ensuring customer experience is at the heart of all activity.
- You'll be comfortable liaising with various stakeholders across the business and leading the delivery of communications via a range of channels including Email, SMS/MMS and RCS, with a clear focus on driving digital behaviours.
- The ideal candidate should feel comfortable reporting and producing weekly trading updates and regular commercial reviews with proposals, actionable insights, clear progress, recommendations and a robust delivery plan. All whilst working towards KPIs around upgrade and churn performance, campaign performance (open rates, CTR, product penetration, NPS) and increasing customer lifetime value.
- You don't need to know everything from the start, but you do have to be motivated to learn and develop as an account handler.
- You will also need to be confident leading projects independently and be responsive to internal requests and timelines.
Requirements
- Project scoping - a proven track record in scoping campaigns, ensuring creation of accurate resource plans and the ability to keep projects on track and within budget.
- Brief writing - ability to write engaging and informative briefs that clearly communicate the activity taking place and the desired response.
- An eye for detail - always ensuring an excellent standard of delivery by having a clear, considered opinion on the quality of work, providing actionable and structured feedback and making sure activity reflects brand strategy, tone of voice and is legally compliant.
- Optimisation skills - takes initiative to test and learn to positively influence deliverability and customer impact, driving a culture of continual improvement.
- Proactive approach - be creatively innovative and identify new opportunities to deliver compelling marketing executions whilst thinking strategically and operationally.
- Strong communication skills - you'll be a calm, clear and confident communicator - you'll hold the specific delivery knowledge. You'll also be an active listener and problem-solver with the ability to build trusted relationships with internal teams, as well as other third-party partners.
- Positive attitude - a ‘can-do / go-getter' attitude and with an ability to make things happen
- Highest level of organisational skills with the ability to prioritise (and clearly communicate around) multiple tasks from different stakeholders and operate within a fast-paced, highly competitive and demanding environment.
- Experience working on CRM across multiple channels. Telecommunications experience is beneficial, but not essential.
Benefits
This is us...
The TMW story is born out of the many successes we've created for our clients over the past 30 years, and now encompasses offices in London and Bristol with clients all over the world.
We create ideas that move people.
We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity to make it all happen.
TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.
What We Value...
Together, we put people first and believe our values make us who we are.
Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.
Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.
Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.
Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.
