WHL Group

FRICS or MRICS Operations Director Role – Description

Reporting To: Samuel Watt (CEO)
Businesses Covered: Clarke & Watt Building Consultancy (CWBC), WHL Surveying & Engineering (WHL S&E), WHL Projects

Working Hours: 9am – 5.30pm

Location: Didsbury Office (4 days per week)

Annual Leave: 28 days plus bank holidays.

Role Overview ( Phase 1 )

Will lead day-to-day management across CWBC, WHL S&E, and provide strategic support to WHL Projects when required. The senior role involves executing the business’s vision, driving business development and growth, and overseeing quality and accreditation standards. The Operations Director will also act as a Chartered Surveyor, providing senior-level consultancy where required, managing key client accounts, and delivering professional services.

Strategic Growth Targets

FY 2025/26 Revenue Goals:

CWBC: TBC
WHL S&E: TBC
WHL Projects: TBC - Will support revenue generation and strategic growth

5-Year Vision (2025–2030):
Double group revenue and profits year-on-year. Operations Director alongside CEO will scale delivery capacity, improve margins, build team capability, and lead business development strategy to support this vision.

Key Responsibilities

1. Revenue & Business Growth

Deliver team billing across the three businesses
Support WHL Projects by identifying and helping convert new opportunities
Personally lead business development and high-value client engagement
Work alongside procurement manager to win high-value tenders and long-term contracts
Pitch to win new business and support tenders in line with growth strategy
Attend networking events monthly and represent WHL Group externally

2. Strategy & Leadership

Conduct quarterly strategy sessions with MD and Head of Operations
Align delivery and team structure with MD growth roadmap
Drive utilisation within the surveying & engineering team, consultant team performance, and resourcing efficiency
Support development and implementation of best practices across the group

3. Client Account Management

Serve as senior lead on key client accounts across CWBC and WHL S&E
Ensure client satisfaction, repeat business, and service quality
Oversee onboarding and delivery for new contracts or long-term clients
Resolve escalated issues and implement client feedback into service delivery

4. Chartered Surveyor Responsibilities

Undertake high-value and technically complex surveying/consultancy work as required
Act as signing Chartered Surveyor on specific reports, surveys, and technical outputs
Support the delivery pipeline during busy periods or for strategic clients
Mentor and support junior surveyors in their professional practice and development

5. Staff Development & Quality ( Team structure – TBC )

Line-manage surveyors alongside Head of Ops
Conduct QPRs, drive CPD, and support APC progression
Build structured CPD pathways and drive professional development
Lead QA processes across reporting and surveying functions

6. Accreditations & Compliance

Register WHL S&E with RICS (Would need to be registered at least 1 month prior to joining).
Lead and manage all group-wide accreditations and audit readiness
Develop and maintain QA strategy and ensure consistency in reporting

7. Remuneration & Performance Incentives

Salary between £70,000 - £90,000 (depending on experience)

Performance Bonus:

Percentage of net profit from any new business personally brought in by the operations Director in the first 12 months (between 5 – 10% on a sliding fee scale).
Paid quarterly following accounts reconciliation.

Phantom Share Scheme (Post-6 Months):

Access to shares post-successful 6-month performance review (6-month probation period)
Bonus incentive mirroring equity value, subject to performance and agreement

Pre-Offer Requirement

Candidate must present a written 3, 6, and 12-month plan outlining:

Revenue and business development strategy
Operational changes and resourcing plans
QA and team development priorities
Accreditation and compliance roadmap

This plan will be reviewed prior to formalising the appointment.

Review Timeline

· 6-month review: Salary review + phantom share eligibility confirmed

6-month review: Strategic progress against roadmap
12-month review: Eligibility for equity and bonus structure reassessed

Job Type: Full-time

Pay: £70,000.00-£90,000.00 per year

Benefits:

Additional leave
Company pension
Free or subsidised travel
Free parking
Private medical insurance
Profit sharing
Referral programme
Sick pay

Work Location: Hybrid remote in Manchester M20 2EZ

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