Role Introduction

At OneAdvanced, we embrace innovation, enabling our customers to seize every opportunity and transform their businesses. We are seeking a dynamic and experienced leader to head our Project Management team within Managed Services to lead our Professional Services customer engagements. Reporting to the VP of Operations, you will take ownership of driving exceptional customer service and commercial success for this rapidly growing team.

As the Head of Project Management, you will lead and continuously develop the Project Management function within OneAdvanceds Professional Services division. You will be responsible for ensuring the successful delivery of customer projects, including cloud migrations, digital transformation programmes, and IT managed service transitions. You will drive best practices in project management, improve delivery efficiency, and ensure projects are aligned with business objectives and customer expectations.

This role requires a strategic thinker with strong leadership and management skills, a commercial mindset, and deep experience in managing complex IT and cloud-related projects within a professional services or consulting environment.

What You Will Do

Lead, develop, and mentor the Project Management team, fostering a high-performance culture.
Oversee the successful execution of multiple, concurrent projects across Azure cloud, managed services, and digital transformation.
Serve as a senior point of contact for customer escalations and key project-related decisions.
Ensure compliance with the company project delivery framework, regularly reviewing and adapting to ensure it is continuously fit for purpose.
Collaborate with other Operational Team Managers to ensure seamless delivery of Professional Services projects

Customer & Stakeholder Engagement

Ensure projects align with customer business outcomes, ensuring high satisfaction and strong NPS scores.
Own the financial performance of the Project Management function, ensuring projects are delivered within budget and margin expectation.
Support pre-sales engagements, providing input on project scoping, pricing, and contractual commitments.
Develop career pathways for project managers, fostering skill development and certifications.
Define a training and development roadmap for the project management team
Promote our winning culture of customer centricity, accountability and ownership

Essential

What You Will Have

Proven experience leading a Project Management function within a Professional Services or IT Managed Services organisation.
Strong background in delivering IT transformation, cloud migration, and managed service transition projects.
Extensive experience with PRINCE2, PMP, or Agile frameworks and project governance best practices.
Commercial acumen with experience in project P&L management, budgeting, and risk management.
Excellent stakeholder management skills, able to engage at C-level with customers and internal teams.
Strong leadership skills, with a track record of developing and scaling high-performing project teams.

Desirable

Experience with Microsoft Power Platforms, Azure Cloud, and ITIL-based service transitions.
Knowledge of value chain analysis and how project management interacts across business functions.
Experience in pre-sales engagements and commercial negotiations.

Key Performance Indicators (KPIs)

Project Delivery Success Rate Percentage of projects delivered on time, within budget, and meeting quality standards.
Customer Satisfaction & NPS Customer feedback scores and retention rates.
Project Margin & Financial Performance Profitability of delivered projects.
PMO Maturity & Process Adherence Consistency in project governance and framework adoption.
Team Engagement & Development Employee satisfaction, training certifications, and career progression metrics.

What We Do For You

Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave 25 days of annual leave, plus public holidays and the ability to buy additional days
Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, were committed to enabling your growth personally and professionally

Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
Income protection insurance Providing you with support and assistance when you need it most

Recognition Highlighting and rewarding the great work our people do

Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference we provide opportunities to help our people make a difference to the causes they care about

MatchIt! Fundraise for a cause close to your heart and Advanced will match part of the funding
Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

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