Overview
MSL is looking for a Client Services / Project Delivery Director to join our senior leadership team. This is a pivotal leadership role. You will own and nurture our relationship with a key retained client, overseeing their year-round programme of experiential events. You’ll balance strategic planning with hands-on leadership, driving continuous process improvement while coaching, inspiring, and developing your project team to deliver exceptional results.
Your work will shape client outcomes, team performance, and MSL’s growth.
Responsibilities
- Own and nurture a high-value client relationship, acting as the primary point of contact for senior stakeholders.
- Lead and deliver a year-round programme of experiential events with full operational, creative, and financial accountability.
- Drive strategic growth, continuous improvement, and process optimisation across projects and teams.
- Inspire, coach, and develop the project team, ensuring alignment with programme objectives and fostering high performance.
- Conceive, pitch, and implement new event concepts, ensuring timely client approvals and commercial success.
- Prepare and report on programme performance, budgets, KPIs, and insights to the client and senior leadership.
- Support business growth through RFP responses, pitches, and strategic project contributions.
Experience
- At least 10 years’ experience in senior client account management, ideally in events or experiential marketing.
- Hands-on experience delivering complex experiential programmes, with accountability for people, processes, budgets, and operational delivery.
- Exceptional leadership and team development skills, able to mentor, motivate, and inspire multi-skilled teams.
- Strong strategic thinking and commercial acumen, translating client vision into actionable plans and business impact.
- Experience in process ownership and continuous improvement, with a kaizen mindset to optimise workflows and raise standards.
- Proven stakeholder management skills, able to influence senior clients, internal teams, and external partners professionally.
- Highly organised, results-driven, and able to manage multiple priorities in a fast-paced environment.
Why join MSL?
- Be part of a growing agency where your leadership will directly influence processes, culture, and client delivery.
- Join the senior leadership team and make a visible impact on business strategy, team performance, and client satisfaction.
- Lead high-profile, year-round experiential events, driving innovation, operational excellence, and team development.
If you’re a confident, strategic leader who can balance big-picture thinking with hands-on people management, and you’re ready to drive change, inspire your team, and deliver exceptional client outcomes, we want to hear from you.
Job Type: Full-time
Pay: £70,000.00-£75,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Work from home
Ability to commute/relocate:
- Bordon GU35 0JB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you live within a 45 minute commute of Bordon, Hampshire, GU35 0FJ ? (Please be aware that Bordon is not on a train line, so driving is essential).
Work Location: In person
