Join Barclays as an Operational Change Analyst and play a key role in supporting the delivery of business change. You will work closely with teams and stakeholders to understand current processes, ask the right questions and identify what is needed to enable successful change. This role involves running workshops, engaging stakeholders and translating business needs into clear actions, with a strong focus on people and operations rather than purely technical work. We are looking for someone with experience in change and operations who enjoys working with others, building relationships and helping teams adapt and succeed.
To be successful in this role, you will need the following:
- Ability to support the implementation of operational solutions, ensuring that the needs of customers and colleagues are met.
- Experience in assessing the impact of requirements on business processes, customer journeys, and affected business areas through current-state analysis.
- Knowledge of developing target operating models and process designs that enable optimal implementation of requirements.
Some other highly valued skills may include:
- Ability to actively participate in project workshops, engaging stakeholders, subject matter experts and attendees at all levels.
- Experience in capturing and documenting requirements, including change management and traceability, utilising appropriate business analysis and change techniques.
- Knowledge of validating operational designs against business requirements and ensuring appropriate traceability.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
The successful candidate will be based in Radbroke Hall, Knutsford.
Purpose of the role
To support the organisation, achieve its strategic objectives by ensuring the business is ready to receive the agreed change (address business problems and opportunities), ensuring that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation.
Accountabilities
- Identification and analysis of business impact and opportunities that require change within the organisation.
- Development of business readiness strategies that will help to ensure the successful implementation of change initiatives.
- Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about change initiatives and that their needs and expectations are being met.
- Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU (including Target Operating Model, Training, Communications, Service Agreements).
- Management of resistance to change, ensuring that stakeholders are engaged and that their concerns are addressed.
- Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities completed on time including newly identified risks, issues and dependencies.
- Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans.
- Provision of guidance and support to business stakeholders, ensuring that they have the necessary skills and knowledge to implement change initiatives successfully.
Analyst Expectations
- Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- In-depth technical knowledge and experience in their assigned area of expertise.
- Thorough understanding of the underlying principles and concepts within the area of expertise.
- Develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Take responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies/procedure appropriately.
- Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex/sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
