Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

We are seeking a highly skilled Director of Product Management with extensive experience in customer-facing mobile app payments. You will be responsible for driving the vision, strategy, and execution of our Viber Pay product. The ideal candidate will have a background in e-wallets, digital payments, or similar payment-focused products, with a proven track record of delivering innovative and scalable solutions in a fast-paced environment. You will report directly to the VP of Product and collaborate with cross-functional teams to ensure a seamless and user-centric payment experience for our customers.

Responsibilities

Lead the Viber Pay product roadmap, from ideation to execution, ensuring alignment with the company’s overall product vision and business goals.
Collaborate closely with engineering, design, and data teams to create and deliver seamless mobile payment solutions that enhance the user experience.
Develop and implement strategies for growing Viber Pay’s user base, increasing transaction volumes, and driving revenue growth.
Drive market research and analysis to identify emerging trends in digital payments and e-wallets, using insights to inform product direction and feature development.
Define, measure, and optimize key product KPIs such as transaction success rates, user satisfaction, and customer retention.
Partner with legal, compliance, and risk teams to ensure that the product adheres to local regulations and security standards in all target markets.
Work closely with the VP of Product and senior leadership team to influence company-wide strategies and initiatives.
Lead a team of product managers and mentor them in developing their skills and career growth within the organization.

Requirements

7+ years of experience in a Director of Product Management role, preferably in payments, e-wallets, or similar customer-facing mobile app products.
Strong understanding of the payments ecosystem, including transaction processes, payment gateways, and security protocols.
Experience leading product teams through full product lifecycle, from ideation to launch and beyond.
Excellent communication and leadership skills, with the ability to influence stakeholders at all levels of the organization.
Strong analytical skills with experience in using data to drive product decisions and measure success.
Familiarity with mobile app development and a user-centered design approach.
Experience working with global teams and launching products across multiple markets.

Viber

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