Head of UK Operations

Luton/ Hybrid | Full-time | Permanent
Lead operational strategy, drive performance, and elevate client experience in a nationally accredited certification environment.

Are you a strategic operations leader with a passion for quality, compliance, and customer excellence? We’re seeking a dynamic Head of UK Operations to lead UK delivery teams and oversee audit performance, technical decision-making, and client satisfaction.

Reporting to the Global Operations Director, this is a high-impact leadership role with responsibility for operational delivery, team development, and industry representation.

Key parts of the role:

Lead UK Operations: Oversee Client Management, Scheduling, Technical Review, and Decision Making teams.
Drive Strategy: Shape and implement operational plans aligned with accreditation and business goals.
Champion Compliance: Ensure adherence to ISO 17021, GDPR, and other regulatory frameworks.
Enhance Client Experience: Embed a culture of service excellence and value-added delivery.
Optimise Performance: Monitor KPIs, resolve operational constraints, and drive continuous improvement.
Collaborate & Represent: Partner with Commercial and Field Directors, and represent the organisation at events and committees.

What We’re Looking For

Essential:

Proven senior leadership in operations within a certificated or regulated environment
Strategic planning and implementation experience
Strong people leadership and team development skills
Excellent communication and stakeholder engagement abilities
Proficiency in MS Office and ERP systems
Full, clean driving licence
Ability to be office based three days a week,

Desirable:

Experience in certification, compliance, or technical industries
Understanding of accreditation and quality infrastructure (e.g., ISO/IEC 17021)
Ability to build strong internal and external relationships, including international stakeholders?

This is your opportunity to lead with purpose, influence industry standards, and shape how certification services are delivered across the UK. You’ll join a forward-thinking leadership team committed to operational excellence, regulatory integrity, and exceptional client outcomes.

Ready to make your mark in a mission-driven, high-impact environment?
Apply now and help shape the future of certification.

Job Types: Full-time, Permanent

Pay: £70,000.00-£75,000.00 per year

Benefits:

Company pension
Free parking
Work from home

Ability to commute/relocate:

Luton LU4 9DT: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have Operations experience from a UKAS Certification body,

Experience:

from a certification body: 2 years (required)

Work Location: Hybrid remote in Luton LU4 9DT

TSRN

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