About Us

We are a fast growth, founder-led jewellery brand with big ambitions and a small, dynamic team. We're looking for a commercially minded, data-driven Ecommerce & Trading Manager to take ownership of our online performance & site management — ensuring our website, products & channels deliver strong sales growth and a great customer experience.

The Role

As Ecommerce & Trading Manager, you'll be responsible for driving revenue and performance across our online store. You'll own trading performance reporting, work closely with Operations and Marketing on forecasting and stock planning, and explore opportunities to optimise the site and digital channels to maximise conversion and sales.

This is a hands-on role suited to someone who enjoys working across data, tech platforms, and day-to-day site management — as well as thinking strategically about growth and optimisation.

Requirements

Key Areas of Responsibility

Sales & Performance Reporting:
- Own weekly and monthly ecommerce reporting across sales, product performance and traffic channels
- Analyse key metrics (AOV, conversion rate, return rate etc.) and identify opportunities to drive growth
Forecasting & Operations Support:
- Work with operations to support on demand forecasting and stock management based on sales trends and campaign plans
Website Management & Optimisation:
- Manage product listings, categories and on-site merchandising
- Identify and implement site improvements to enhance conversion and customer experience
- Work with developers or agencies to test and roll out new features
Platform & Systems Management:
- Oversee ecommerce platform (currently WooCommerce, replatforming to Shopify Plus) and integrated systems including payment gateways, inventory tools, Customer Service, finance and CRM integrations
- Troubleshoot issues and coordinate with third-party providers as needed
Channel & Campaign Coordination:
- Collaborate with marketing to ensure site content, promotions and product drops align with wider campaigns
Revenue Growth:
- Test and optimise pricing, bundling and onsite experiences to drive higher conversion and repeat purchase

About You

3-5 years' experience in an ecommerce or trading role, ideally within a DTC brand
Strong analytical and commercial mindset — confident extracting insight from data & making informed decisions
Experience with ecommerce platforms (e.g. ShopifyPlus, Magento, WooCommerce)
Experience with Google Analytics (GA4), reporting tools (Metorik), and Excel/Sheets
Good understanding of digital marketing channels (PPC, social, email) and how they drive onsite behaviour
Comfortable working in a small team where you'll balance strategy with hands-on execution
Proactive, detail-oriented, and motivated by results

Benefits

Competitive salary £40,000 - £50,000
The opportunity to shape and grow a brand in an exciting stage of its journey
A creative, collaborative, and supportive team culture
Private healthcare with BUPA
60% staff discount
Hybrid working environment, office located in Chelsea, SW10

Tilly Sveaas

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Ecommerce & Trading Manager