This role will be based on a 4 on 4 off rolling rota - 11.5 hour shifts

Salary of £27,000

Previous applicants need not apply

Job Title: KEYWORKER

Report To: Support and Team Leader

Job Purpose

This role contributes to the achievement of the Business & Corporate Plan objectives of the Ferry Project by contributing to the provision of safe accommodation, care, and support to homeless single people at Octavia View.

Ferry Project provides 24-hour accommodation-based support for individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness.
The project implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

To carry out needs and risk assessments of clients during their stay with the Ferry Project. To ensure that each client is fully supported in his/her development and progress to independence, according to his/her individual support plan and self-determined goals.

Whilst on duty to ensure the health and safety, security and well-being of clients, staff and visitors, offering loyalty with demonstrably great attitude, clear focus and perseverance and contributing knowledge and skills to the development and acquisition of new business opportunities.

B) Key Accountabilities

· Building supportive, trusting relationships with clients and external partners, creating a positive atmosphere.

· To manage a caseload of clients ensuring that their individual needs are met and to ensure that a comprehensive support plan is completed and reviewed weekly.

· To ensure that each client referral is reviewed and assessed in accordance with our risk management procedure and to then carry out holistic assessments of new clients which incorporate relevant referral information

· Interview clients upon arrival and discuss suitability with either the Support Team Leader or Support Manager before accepting

· Conducting regular key work sessions that are innovative and engaging to achieve Support Plan goals and that are client led.

· Key-working the most complex service-users with needs aligned with the post holder's specialism - Trauma informed Care (Mental Health, CJS, Learning Disability and Substance misuse)

· Using a strengths-based approach create support plans using the Outcome Star for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable client to progress in their recovery

· Ensuring ongoing assessment and management of risks associated with clients within an attitude of 'positive risk taking

· To ensure that professional boundaries and standards are always maintained when working with clients in accordance with Ferry Project’s policies and procedures.

· To ensure that each service users support plan is bespoke to the individuals needs and is client led.

· Provide support and access to relevant services to enable clients to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making

· Undertake support work in partnership with external stakeholders to complement their interventions, leading on partnering with specialist stakeholders

· Upskilling staff team in particular area of expertise - Trauma informed Care

· Developing productive relationships with partner organisations to improve service outcomes

· Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to clients

· Involving clients in the design, development, and delivery of the service

· Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

· Ensuring Ferry Projects policies and procedures are always adhered to

· Being jointly responsible for the handover of key information between shifts and to ensure that all relevant tasks are dealt with in a timely manner.

· To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities

· Undertaking any other duties consistent with the grade and nature of the post as assigned by the Support Manager

· To uphold all health and safety responsibilities within relevant policies and local protocols

· To be jointly responsible for the overseeing the food hygiene/ handling at meal times.

· To ensure that client’s views are always considered in the support planning and review processes.

· To ensure that all clients are consulted in any matters affecting them and promote a culture of inclusion and service user involvement wherever possible.

· To ensure that all contact with clients is recorded as per the procedures of the Ferry Project.

· To ensure each client has a housing benefit application in place and their rent accounts are up to date..

· To ensure that the reporting of KPI’s and records are maintained at all times

· To ensure a handover is communicated to the Support Worker / Night worker each day.

Regulatory Framework

General

· To liaise with external agencies relevant to the support work and clients and to record all such contacts.

· To liaise with other staff about all relevant education and external programme activities planned or undertaken by clients.

· In conjunction with all other members of staff to be responsible for day-to-day cleanliness and health & safety issues within the hostel whilst on duty.

· In conjunction with all other members of staff to be responsible for the security of the service whilst on duty.

Efficiency & Innovation

Personal

· To lead by example in all areas by demonstrating excellent attention to detail in personal presentation i.e.: hair, nails and dress (uniform), and behaviour, supporting vulnerable clients in a client focused manner.

· Be responsible for promoting a culture of continuous improvement.

· To ensure that the workspaces used are kept clean to an appropriate standard.

· In all activities adhere to Ferry Project policies and procedures.

· To attend Support Staff team meetings and other Ferry Project meetings as required.

· To be jointly responsible for the post holder’s own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.

· Support the development and maintenance of risk management procedures and appraisal systems for all areas of risk, together with procedures and recommendations on policy in relation to the post holder’s responsibilities, participating in business continuity planning/emergency management activities and making appropriate recommendations to the Support Manager.

· Bringing forward opportunities for business growth.

· Willingness to learn and grow within the organization.

General

Contribute towards business planning processes.

Demonstrate a commitment to personal and professional development.

Active Asset Management

Growth

To identify a range of opportunities for innovative practice and growth of the service.

To act as a representative for the service at internal and external events as required.

To build strong working relationships with multi-disciplinary organisations, including Social Workers,

Family Workers, Police, etc. to ensure our customers receive a holistic support approach.

People & Structure

Carry out training and development activities as identified and agreed in consultation with your manager.

Dimensions

Scope: The Keyworker will work in an operational setting, carrying a caseload of clients who require support. As part of the team, they have a shared responsibility for the efficient running of the project, including responsibility for quality, compliance and Health and Safety.

Additional Information

i) Context/Environment

As a member of a team of staff within Ferry Project, the Keyworker shares responsibility for working with clients. As staff are usually involved in working on a rota basis, good communication between staff members is essential.

The client groups vary and may be young people, homeless older people, single homeless clients, people with a history of mental health issues or people with physical disabilities.

Due to the nature of this varied client group project staff are required to conduct themselves professionally and maintain strong boundaries between themselves and the residents at all times.

The staff member will be supervised on a regular basis and the job performance appraised annually – as part of the process, the member of staff will be expected to jointly identify training needs with their line manager.

ii) Skills/Knowledge/Experience

Essential:

To have an awareness of Gender Sensitive, Neurodiversity, domestic violence or learning disabilities and have evidence of how you have put this into practice.

Deliver, record and plan activities for the clients

To possess highly tuned listening skills when dealing with customer enquiries.

Ability to work effectively under pressure.

Ability to build relationships, with both internal and external customers.

Effective client support skills.

Good communication skills.

Ability to prioritise workloads, work independently and to follow complex instruction as and when required.

Great attitude, clear focus and perseverance.

Understanding of and commitment to equal opportunities in relation to employment and service provision.

Commitment to the aims of the Company and to the provision of a high-quality client focused service.

A positive and professional approach.

Commitment to personal development and learning.

Willingness to work outside your normal working pattern occasionally

Desirable:

· Understand how Trauma Informed Care is applied (additional training would be provided

· Food Hygiene certificate

· Knowledge of the benefit system.

· Experience in working with adults with substance abuse issues.

· Experience in working with mental health and learning disabilities.

iii) Competencies

Efficiency and Innovation

Problem solving

Innovative thinking

People and Structure

Communication

Personal Learning

Customer Focus

Person centered

Supportive

Collaborative working

Active Asset Management

Planning and prioritising

Growth

Innovative Creative thinking

Initiative

iv) Education

Essential:

Good standard of literacy and numeracy.

Good knowledge of using IT systems applicable to administration including databases.

Understands Health and Safety legislation and best practice.

Knowledge and experience of maintaining good administrative based processes and procedures.

Knowledge and experience of client support procedures and systems.

Experience of working with vulnerable adults with a variety of needs

v) DBS -

An enhanced DBS is required for this role.

Job Type: Full-time

Pay: £27,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
Health & wellbeing programme
Store discount

Shift:

12 hour shift

Experience:

Mental Health: 1 year (preferred)
Support Worker: 1 year (preferred)
Drugs and Alcohol: 1 year (preferred)
Criminal Justice System: 1 year (preferred)
Learning Disability: 1 year (preferred)

Work Location: In person

Application deadline: 17/03/2025
Reference ID: KEYWKER
Expected start date: 01/04/2025

The Ferry Project

Latest Jobs

Key Worker