Company

Spabreaks.com is the leading spa booking website, offering an extensive range of spas and experiences across the UK. We're a fast-growing, ambitious company on a journey to become a household name and transform booking behaviours within the spa category. Since our launch in 2008, we've remained dedicated to pioneering new standards in the spa industry, with a focus on accessibility, inclusivity, and general wellbeing. Our mission is to create the perfect spa experience for everyone, ensuring that no matter your needs or preferences, there's an experience for you.

After significant investments made in research and tech developments, Spabreaks.com has transitioned from a traditional call centre model to a cutting-edge online marketplace, making spa bookings easier and more instantly accessible than ever before. With strong foundations in place, we're continuing substantial investments in technology, marketing, and talent to accelerate our growth, capture new audiences and propel the Spabreaks.com brand while improving efficiencies and overall customer experience.

Our team is at the heart of our success and we're committed to fostering a collaborative and innovative environment where everyone has a voice and the opportunity to make a difference. If you're passionate, ambitious and ready to help us shape the future of spas, now is the perfect time to join our team and play an integral part in the next chapter of our growth.

Role

This role requires close collaboration with business stakeholders, the internal tech team, and relevant third parties to manage projects from inception to implementation. The primary focus will be on product/inventory, contracting, pricing, and contact centre sales related projects across the organization. Initially, the project involves working closely with data engineers, a third-party technology provider, the project manager for integrations, and a product owner. Excellent stakeholder management is essential for success in this role.

Success will be measured by successful implementations, effective management of expectations, and adherence to project budgets. While ideally, this is a hybrid role (office-based Monday, Wednesday, and Thursday), it can be performed remotely, with the expectation of regular travel to Brighton, especially at key project stages.

Please note this role is part-time 4 days per week.

Requirements

Who we are looking for

The ideal candidate will be a technically skilled project manager with a proven track record in overseeing third parties, internal stakeholders, and business processes. They will appreciate the significance of establishing a strong foundation while also being passionate about stakeholder collaboration. They will likely have a background in successfully delivering programs that rely on external partnerships. Above all, they will be driven to make a difference, possess a positive attitude, and have a desire to contribute to a dynamic, fun, and enjoyable work environment.

Responsibilities

Process Automation: deliver a process automation project that is already underway
Financial and Strategic Planning: Take a lead role in creating comprehensive business cases to justify IT capital expenditure on technology initiatives, ensuring that proposals are backed by thorough cost/benefit analyses
Stakeholder Management and Project Approval: Act as a liaison between key stakeholders across the organization, working closely with the Product Owner and CIO
Project Oversight and Communication: Take charge of all project-related meetings, meticulously maintaining project documentation and providing regular updates to all stakeholders, ensuring everyone is informed and aligned
Reporting to Senior Management: Prepare and deliver concise, informative project updates that are appropriate for all stakeholders
Collaboration with Development Teams: Work closely with 3rd parties and internal software developers to ensure that business requirements are fully understood
Change Management and Process Optimization: Oversee the business transition when new solutions are implemented, particularly those that affect existing processes
Risk Management and Issue Resolution: Proactively identify and highlight potential project risks and issues, and take the lead in driving their resolution
Relationship Building: Foster and maintain strong working relationships across all departments within the

organization. Effective collaboration is crucial to the success of this role.

Skills

Business Acumen: Possesses a strong understanding of business processes and effectively leverage technology to support and enhance SpaBreaks' operations
Interpersonal Skills: Able to engage with individuals at all levels within the organization, fostering positive and productive relationships
Communication Skills: Able to articulate complex ideas and proposals in a clear, concise, and business-friendly manner, ensuring that all stakeholders understand the value and implications
Business Improvement: Proactively identifies opportunities for improvement across SpaBreaks and

can develop comprehensive business improvement initiatives.

Organisational Skills: Demonstrates strong administrative and organisational skills, ensuring that tasks and projects are managed efficiently and effectively within a business context
Prioritisation and Execution: Can effectively prioritise and execute tasks across multiple functions, ensuring that deadlines are met and goals are achieved
Teamwork and Collaboration: Thrives in a team-oriented and collaborative environment, working effectively with colleagues to achieve shared goals

Benefits

Familiarisation trips within the UK
Regular company social events
Standard pension scheme
Corporate gym discount and health club allowance
Local discount scheme
Path to wellness scheme including free yoga, chair massages and lunchtime seminars with industry experts
Employee Assistance Programme

Spabreaks.com

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