Job Ref: MAI3115

Branch: Maison Estelle

Location: Maison Estelle - London

Salary/Benefits: Competitive salary and benefits

Contract type: Permanent

Hours: Full Time

Hours per week: Full time

Posted date: 14/10/2025

Closing date: 14/11/2025

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

Biannual company socials plus smaller social and sports groups.
Exclusive staff rates and FB discounts across Ennismore brand.
Birthday day off
Goes without saying, but we will feed you during your shift.
Added protection of our pension, health cash plan and life assurance schemes.
28 days holiday, inclusive of bank holidays, which increases with length of service.
Recommend-a-friend bonus scheme.

We’re delighted to be recruiting for a brand-new and exciting position at Maison Estelle: Head of People and Culture. This is a fantastic opportunity to join our exclusive members’ club, set within a stunning Grade I listed townhouse in the heart of Mayfair. Covering our London based sites.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

People Operations

Provide visible leadership across your portfolio, setting standards for professionalism, collaboration, and service excellence.
You’ll carefully balance the needs for this role to work both in and on the business. You’ll roll up your sleeves to support the team when needed, but also recognise that your success won’t be born from spending long in the weeds
You’ll be ensuring that we deliver the beautiful basics brilliantly, changing, adapting, and communicating new processes and policies across the business so that it’s well understood and offers a high-quality and integrated service for our people leaders and colleagues.
You’ll be adopting an outside-in perspective, keeping an eagle eye on the external employment landscape (broader than just ER), and ensuring we continue to develop and launch progressive products and policies that differentiate us as an employer of choice

Organisational Development

Lead performance management and talent development strategies.
Increase management capability and confidence across the Clubs, ensuring that our people leaders have the tools and resources to be effective culture carriers.
Work alongside the Learning Development team to implement training programmes that align with our organisational priorities and build capability at all levels.
Support change management initiatives and projects that create new cultural norms across the Clubs.

Talent Attraction

Partner with site leadership and the Talent Acquisition team to attract, hire, and onboard the best hospitality talent.
Collaborate on and roll out initiatives that strengthen engagement, morale, and alignment with our values.

Internal Communications Engagement

Lead internal communication strategies that align employees with the club’s vision, values, and objectives, building trust through transparency
- Design and deliver engagement initiatives that enhance culture, well-being, and employee satisfaction.
- Lead and implement our listening strategy by facilitating regular feedback mechanisms such as engagement surveys and focus groups

The kind of person we are looking for:

Proven senior HR/People leadership experience.
We are fast paced, evolving, and growing business. With growth and modernisation comes rapid change, and to thrive here, you must find your energy in solving problems in an everevolving and ambiguous environment, whilst never losing sight of the end goal.
You understand where policy ends, and judgment and intuition start. You understand the importance of creating a great employee experience, even when we’re sharing bad news.
With strong analytical skills, you’re able to extract meaningful insight from data, convey it with clarity, and ensure it informs priorities and action
Knowledge of UK employment law, with a pragmatic and people-first approach.
A great team player: you want to be part of a team that works hard, supports each other, and above all has fun along the way. You share information and understand that we succeed or fail as a team.
CIPD Level 7 qualified and Organisational Development experience desirable

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