Delivery Manager (Client-facing)

🕙 Role details: This is a full time role for 40 contracted hours per week

💷 Salary: £42,000 - £48,000 per annum (plus commission based on performance)

🌍 Location: We are a hybrid team, based throughout the UK. We offer the flexibility to work outside of the UK up to 90 days per year, however you must be able to work and live permanently within the UK, and travel to London 4 times a year for team meeting sessions.

The role

We're looking for a talented Delivery Manager to join Isla's Delivery team. In this client-facing role, you'll lead NHS implementation projects, manage onboarding, and build strong relationships with users to ensure they get the most out of the Isla platform. You'll work closely with customers to resolve issues, support renewals, and guide adoption - helping our technology have real impact in complex healthcare environments.

As you grow in the role, you'll develop expertise in our platform and influence its future direction to meet the needs of our NHS partners. If you're ambitious, motivated, and enjoy building strong relationships while driving meaningful outcomes, this is a great role for you.

Who We Are

We are creating a new operating model for health care where the majority of patients can be managed asynchronously and remotely. The Isla platform is the technology which enabled this shift safely and at scale. Isla enables the secure submission of photos, videos, digital PROMS, consent forms and sound recordings by patients and clinicians. Remote submissions empower patients to monitor their own conditions safely at home and clinician capture allows patients to be baselined and to build up a view of patient progress.

Since going live in our first pilot sites over 3 years ago, Isla has scaled quickly and is now working with 33 Trusts across the NHS and have launched our first international projects in Trinidad and Tobago and Ireland. Isla is an intuitive and highly scalable solution which can be deployed across multiple specialties and can support patients right across their healthcare journey.

The Team

As we build the Delivery team you will be working closely with all aspects of the business, from Sales right through to Product and Engineering. You will be reporting directly to our Director of Delivery to ensure you're developing professionally, are happy and motivated as well as being exposed to the wider business & health context that we are working in. The people around you will be high performing and will expect a lot from you.

Role Overview - Next 12 Months

You will:

Lead multiple NHS implementation projects, ensuring smooth onboarding and adoption of the Isla platform
Streamline delivery processes to make them repeatable, efficient, and client-friendly
Be focused on measuring and demonstrating the impact of Isla's platform on healthcare services
Understand client needs and guide them through implementation, helping them get the most value from the platform
Act as the main point of contact for clients, resolving issues and supporting ongoing adoption
Collaborate with internal teams to remove blockers and ensure delivery excellence, working closely with Product to develop and strengthen the platform
Provide input on company strategy and help steer key decisions from a delivery perspective
Build and expand your professional network within the NHS and healthcare sector
Run product demos and map out next steps with prospects

Requirements

Enthusiasm, passion, energy, and a desire to make positive change
Proven work experience as a Programme or Project Manager, Delivery Manager, or similar
Strong Account Management skills, with a desire to grow relationships with both existing and new clients beyond the initial engagement
Track record of consistently high performance
Analytical approach with evidence of using data to inform decisions
Excellent communication, influencing, and negotiation skills
Comfortable navigating complex organisations and building networks across multiple teams

We appreciate you might not meet all of the requirements for this position. If your experience looks somewhat different to the requirements in the job spec but you think you can bring value to this role, we'd love to hear from you.

Benefits

🏡 Work from home or at our office in 131 Finsbury Pavement - Industrious 🏢

📈 Equity options available

🕜 Flexible working times

🌍 Work abroad for up to 90 days per year

🎉 Enhanced parental leave

🏖️ 25 days annual leave (on top of bank holidays)

🎂 Take your birthday off 🎄 Take Christmas Eve off too

🍜 Treat your friends or family to a meal each quarter (up to £75)

🧘♀️ A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities)

🎳 Bi-monthly team socials and a meal out

📚 A learning day every month and we'll buy you a book or course each time

💗 Delivering social impact through improved patient healthcare

💡 Working at a well funded and rapidly growing start up, solving a global problem in a new way

🎇 A whole lot of fun on an exciting journey

What is the hiring process for this role at Isla?

Interviewing with us for the Delivery Manager role will be split into 4 stages (all conducted virtually):

1️⃣ A screening interview with our Associate Operations Manager - 15 minutes

2️⃣ A written task - to be completed in your own time within 7 days

3️⃣ A one to one pitch interview with our Director of Delivery - 30 minutes

4️⃣ A final interview with our Director of Delivery and one of our Co-founders - 30 minutes

AI use note: At Isla, we encourage our team to use AI tools to support their work and move at pace. For this application, you're welcome to use AI thoughtfully, but please ensure your responses reflect your own thinking, experience, and approach in your own natural voice. We value authenticity and insight over polished, AI-generated text.

Diversity and Inclusion

Isla is an equal opportunity employer and is committed to building an inclusive and diverse team. We encourage all qualified candidates to apply. Isla does not discriminate against anyone on the basis of their race, gender, disability, religion, national origin, age, or any other protected category. We choose to celebrate our team's differences and see them as one of our most valuable assets.

Recruitment is not one-size-fits-all and we're happy to tailor our hiring process to better meet the needs of individual applicants. Please email recruitment@isla.health with any requests for support.

Isla Health | B Corp™

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