MAIN OBJECTIVES

The role combines product and relationship management responsibilities. The Product Success Executive ("PSE") supports Head of Lending & Correspondent Banking. The role holder works closely with Digital Personal Banking, Business Banking and EzRemit, Credit Risk, Legal, Compliance and other relevant departments of the Bank and the Group and is responsible for supporting management of existing lending products, preparation for new product launches, including market research, onboarding and other documentation, coordination with Project Manager and relevant stakeholders, testing, preparation of internal presentation materials and external marketing materials, monitoring of compliance with Consumer Duty requirements and conducting post-implementation reviews and ongoing performance monitoring and analysis.

The role will include performance of other work assignments within Lending and Correspondent Banking areas as required by the bank.

MAIN DUTIES

Market research and competition benchmarking

Conduct a comprehensive assessment of competitors' customer value proposition using publicly available and subscribed information as well as existing customer feedback. Prepare updates for relevant committees

Product performance monitoring, analysis, and management information

Monitor product performance through existing reports
Contribute to identifying reporting enhancements and development of analytics in cooperation with internal IT department and Group IT colleagues, including ITP teams and Power BI team
Prepare inputs for executive committee packs

Supporting product implementation and testing

Be a member of Project Working Group for relevant products
Support the Division Head in identifying and formulating user requirements.
Coordinate with Project manager and relevant departments to ensure timely progress on product development and implementation schedule
Participate in user acceptance testing and follow up on required remediation and enhancement actions to support timely completion / delivery.

Business performance and risk monitoring and reporting

Monitor business and risk reports and collaborate with Bank and Group stakeholders in managing risks.
Prepare standard and ad hoc MI inputs for committee packs

Correspondent banking

Support completion of onboarding requirements on both sides by completing and collecting relevant documentation and obtaining Compliance sign-off
Prepare internal materials for presentation to relevant authorities / committees
Participate in client calls, prepare meeting notes, and track follow-up actions

Policies, Procedures and Methodologies

Contribute to creation, updates, and enhancements of policies, procedures and methodologies related to lending products and correspondent banking
Maintain the inventory of Lending and Correspondent banking related policies and procedures and ensure timely updates are caried out

Other Ad Hoc And Permanent Assignments

The role holder will be required to perform other duties within and outside of Lending & Correspondent Banking areas as required by the Bank from time to time.

Effective time management & collaboration

Be an active member of the team, supporting implementation of new initiatives and maintaining day-to-day activities of the department in a fast-moving and customer-centric environment and risk-aware culture of the Bank.
Make effort to properly understand the products and client / counterparty requirements, business, roles, and requirements of other departments of the bank.
Consistently demonstrate effective time management, prioritising to meet deadlines.
Actively collaborate with colleagues in other departments and wider iFAST Group, contribute to projects, and perform ad hoc assignments as and when required by the Bank

Conduct & Consumer Duty

Adhere to conduct rules which reflect the core standards expected of employees by the iFAST Global Bank Limited and the Regulators.
Comply with Policies and Procedures of the Bank
Complete all assigned trainings on time
Apply Consumer Duty lens to all products and activities

KEY RELATIONSHIPS

Internal Relationships:

Business units
Credit risk department
Treasury
Compliance department
Regulatory Reporting department
Finance department
Various Group entities and departments across multiple geographies and time zones

External Relationships:

External customers, counterparties, data and solution providers

CONFIDENTIAL INFORMATION

The job holder has access to the bank's client's records, financial data and contracts and agreements.

WORKING CONDITIONS

37.5 hours per week, Monday to Friday. The Bank operates Flexible working arrangement, whereby minimum 60% of working time must be in the office. During the probation period, 100% attendance in office is expected

MENTAL DEMANDS & JOB COMPLEXITY

The job requires an ability to plan and prioritise activities and to react quickly and professionally to resolve problematic issues and deal with multiple matters often operating outside of comfort zone.
The jobholder will be required to work on time sensitive tasks and in close coordination with stakeholders globally to ensure products are developed on time and operate properly while risks are adequately managed

LEVEL OF STAFF SUPERVISED

The level of the staff the job holder will supervise - Nil.

Requirements

EXPERIENCE, SKILLS & QUALITIES

Circa 1-2 years' working experience in banking or non-bank financial institution / fintech
Bachelor's or Master's degree preferably in business, finance, marketing or a quantitative subject
Experience of being involved with new product launches and /or project management is a strong plus
Proven analytical, research and problem-solving skills
Basic knowledge of Know-Your-Customer requirements in Financial Institutions space
Understanding of financial reports
Inquisitive and creative while structured and well organised, with high attention to detail
Ability to maintain focus and discipline under minimum supervision, work under pressure and tight deadlines
Comfortable operating in a hectic and complex environment requiring stepping out of comfort zone.
Advanced knowledge of MS Office.
Strong work ethics

Benefits

Annual leave - 25 days plus bank holidays
Pension plan - 4% employer contribution
Private medical Insurance
Hybrid working - 60/40 split following successful completion of probation
Professional development - ongoing training and career progression opportunities
Free gym access in the building

iFAST Global Bank Limited

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Product Success Executive