Department: Project Services

Location: London – hybrid working

Position type: Permanent

What the hiring manager says

This is an opportunity to join our agile, fast-paced and versatile team of project professionals. The role will work closely with our team of Project Managers and Change Managers and will support the wider organization with high class project expertise and participate in the continuous growth and improvement of the GSMA.

Anna Campbell, Head of Project Services & Change

About the Team

The Project Services Team in the GSMA provides project management capabilities to deliver change initiatives across the mobile industry. Working in close partnership with subject matter experts within the GSMA and from across the mobile industry, the Project Services team manages a wide range of projects in all areas of the organisation, including Technology, Product Development, Marketing and Events, as well as internal facing projects in IT, Finance and HR.

Project Services is the delivery engine for projects across the GSMA. As well as delivering projects to agreed cost, quality and timelines, the Project Services team maintains a strong focus on delivering benefits to our colleagues, our members and to the mobile industry.

About the Role

The Project Management Office (PMO) is a centralised function within GSMA that enables the governance of organisational change, providing services and support to change to the project community. Its main responsibilities are to:

Provide enabling processes to continuously support management of project, programme or portfolio work throughout the organisation, ensuring alignment to the business’s strategic direction

Streamline project management and reporting activity whilst enabling fast and effective business decisions

The successful candidate will report to the Head of Project Services & Change and will oversee the PMO Lead as their line manager

Main areas of responsibility are:

Focus areas

Work with the Head of Project Services to create a roadmap of activities, tools and standards needed to support the ongoing growth of the Project Services team

Work with the Head of Project Services, the PMO Lead, Change Managers and IT to create and execute a plan for automation of Project Management processes

Create a structure for how the Project Services PMO supports and engages with the GSMA organisation

Tools and processes

Own and ensure that a set of standards and processes exist to support the Project Services team in the management of project, programme and portfolio work throughout the organisation – work with the PMO Lead to ensure processes are maintained, relevant and up to date

Create and maintain a plan for current project management tools such as Asana, MS Project, MS Teams etc – working with the PMO Lead and IT to ensure the Project Services team and the wider organisation has access to these tools and that they are fit for purpose, maintained, and upgraded as appropriate

Work with Project Services and the wider organisation on continuous improvement to processes, tools and standards

PMO Operations

Lead on engagement with the wider organisation to understand any PMO requirements needed to enable successful delivery of projects within GSMA

Initiate PMO projects as needed to execute PMO improvements

Support the Head of Project Services with yearly business planning and ensuring Project Services are represented and considered in outcomes

Reporting

Work with the PMO Lead to create and maintain a reporting structure and cycle that works across the organisation and reflects the current state of ongoing projects

Support the Project Services team to manage contribution to the organisational Objectives and Key Results

Work with the Head of Project Services in the setting up and running of the Organisational Performance Reviews as well as supporting the organisation in providing information to our Board and Committees as required.

About You

As a PMO Manager you will need the following skills:

Expert understanding of project management practices and processes including waterfall, agile and other delivery methods

Experience of creating strategies for PMO activities that supports the organisation

Knowledge and previous use of a variety of PMO tools such as Asana, MS Project, MS Teams, Sharepoint, Salesforce etc

Experience of managing PMO related projects

Extensive knowledge of PMO processes and continuous process improvement

Experience of engagement with senior stakeholders externally and internally

Experience of preparing for and presenting to stakeholders of various seniority

Excellent written and verbal communication skills

Experience of working in an international and cross-cultural environment

Capabilities:

This is a hands-on role with successful candidates required to be self-motivated and able to work effectively.

You will display the following qualities:

Demonstrate the GSMA’s values and contribute to a positive work environment

Consistently follow through on commitments and can be relied upon at all times

Remain flexible in changing circumstances

Prioritise tasks and manage time effectively

Independently find solutions to problem

Take ownership of own responsibilities

Contract type

Regular

Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our

career site

, our

page and our

Twitter

page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

GSMA

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