Full-time if London Based - London Office (5 days per week)

Remote or Hybrid Arrangement if outside of London (Open to discussion)

About MotivatePT

MotivatePT is the UK's leading personal training platform, helping women 30+ move, feel strong, and stay accountable through every life stage—whether online or in-person. We're a fast-growing, tech-enabled wellness company with a mission to make fitness non-negotiable and achievable for every woman. Our culture is collaborative, ambitious, and energising. We're scaling rapidly and need a powerhouse to keep the engine running smoothly.

The Role

We're looking for an exceptional Operations Executive to be the founder's right hand and a driving force behind our day-to-day success. This is a hands-on role for someone who thrives on variety, is happiest when processes hum, and loves the buzz of a fast-paced, high-growth environment.

Key Responsibilities

Operational Leadership: Learn and own every MotivatePT process end-to-end, ensuring clients, trainers, and internal teams run seamlessly each day
Inbox & Communication Management: Oversee the main inbox, field inquiries, and make sure every client, partner, and trainer receives timely, thoughtful responses
Trainer Team Hiring & Support: Manage the recruitment pipeline, onboard new trainers, and work closely with our existing operations assistant to keep the trainer experience world-class
Product & Platform: Guide the ongoing development of our tech platform—gathering feedback, liaising with developers, and tracking progress
Customer KPIs: Monitor and report on customer metrics to ensure retention, satisfaction, and growth
Process Improvement: Spot inefficiencies, propose solutions, and implement new systems as we scale
Sales & Relationship Building: Confidently pick up the phone to prospective partners, trainers, or clients and have excellent, results-driven conversations

Why Join Us

This is a rare opportunity to shape the operations of a dynamic, purpose-driven wellness company at a pivotal moment of growth. If you're energised by variety, motivated by impact, and excited to help thousands of women transform their health and fitness, we'd love to meet you.

Requirements

Experienced: At least 3 years in a business operations, office management, or similar role—ideally in a small, fast-growing company where you've worn multiple hats
Organised & Proactive: You love administration, thrive on structure, and stay three steps ahead
Commercially Savvy: Comfortable with sales conversations and supporting revenue-driving initiatives
Adaptable: No task is too big or too small. You can pivot quickly when priorities shift
Collaborative Leader: Ready to work closely with the founder and a second operations assistant, bringing ideas, vision, and flawless execution to the team
Office-Based: Happy to be in our London office five days a week, building culture and momentum

Benefits

Great Workspace: Bright London office with free tea and coffee every day.

Founder Access: Work side-by-side with the founder and gain rare insight into scaling a high-growth wellness business.

Small, Mighty Team: Your voice is heard and your ideas matter—every single day.

Wellness Perks: Free weekly group personal-training session (one hour of fitness on us).

Salary: £35-45,000 DOE

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