Head of Digital & Transformation

Contract term: Permanent
Hours: 37 hours over 5 days
Location: ACT, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET
Salary: Competitive

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

ACT is seeking an influential and visionary Head of Digital & Transformation to lead our organisation into its next phase of digital excellence. This strategic leadership role is central to shaping ACT’s future—driving innovation, strengthening digital capability, and ensuring our systems, services, and people are fully supported to thrive in a digital-first environment.

As a senior leader, you will set and deliver ACT’s digital strategy, spearheading transformation initiatives that enhance the learner experience, improve organisational efficiency, and embed a culture of innovation. You will explore emerging technologies, lead major change programmes, and work closely with the Executive Board, senior leaders, and external partners to deliver meaningful impact across ACT and the wider sector.

What you will do:

You will lead ACT’s transformation into a digital-first organisation, guiding the selection, implementation, and adoption of digital systems and tools that improve learning, streamline operations, and foster innovation.

Responsibilities:

Develop and own the digital strategy and transformation roadmap.
Lead digital modernisation projects, ensuring systems are inclusive, secure, and effective.
Implement cloud, AI, and automation solutions that improve efficiency and learner support.
Integrate information governance and cybersecurity into all digital developments.
Oversee transformation budgets, ensuring value for money and measurable outcomes.
Engage stakeholders at all levels, building strong buy-in and driving organisation-wide adoption.
Champion innovation, mentoring teams and strengthening ACT’s digital capability.
Represent ACT as a digital ambassador across the sector and at external events.

Who we are looking for:

An inspiring, forward-thinking leader with a strong track record in digital transformation. You will be confident shaping strategy, leading complex change, and driving modernisation across an organisation.

Essential Criteria:

Experience delivering digital transformation strategies at scale.
Strong understanding of cloud technologies, data-driven solutions, and emerging tech (e.g. AI, automation).
Proven ability to lead organisational change and influence senior stakeholders.
Excellent communication skills, with the ability to translate technical concepts for non-technical audiences.
Experience governing complex transformation programmes with strong risk management.
Commercial acumen, with experience managing digital budgets and suppliers.
Strong people leadership skills, fostering a culture of innovation and high performance.
Relevant professional qualifications in project/change management (e.g. PRINCE2, MSP, Agile, Prosci, APM).
Knowledge of information governance, data protection, and cybersecurity best practice.
To uphold ACT values

Why join ACT?

This is a rare opportunity to shape the digital future of a leading learning provider. You will have the scope to innovate, influence strategic direction, and lead transformation that directly improves learner experiences, operational performance, and ACT’s position in the sector.

Generous holiday package (up to 45 days per year) 
Excellent professional development opportunities.
E-learning platform available to all staff. 
Annual salary increases 
Staff counselling sessions 
Mental Health First Aider 
Wellbeing initiatives 
Bi-annual performance reviews 
Staff Council 
Flexible and hybrid working (where applicable) 
Team building days 
Volunteering days 
Staff celebration days 
Length of service, birthday and yearly appreciation rewards 
Staff Recognition Awards 
Healthcare cash plan 
Contributory pension scheme 
Life assurance

Diversity statement

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.

We are happy to consider reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements.

How to apply

If you are motivated by innovation, driven by impact, and ready to lead ACT’s digital transformation, we would love to hear from you.

Please submit your CV and a cover letter outlining your suitability for the role to: recruitment@acttraining.org.uk

The Advert will close 18th December 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Applicants will be notified via email of application process (please check junk or spam folders).

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

Safeguarding:

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site gym
On-site parking

Work Location: Hybrid remote in Cardiff CF24 5ET

ACT

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Head of Digital & Transformation